IMPORTANT UPDATE
NOVEMBER 28 ORDER STATUS | Currently No Orders to Process
SHOP REOPENS | New Years Day, January 1, 2025, and will feature limited products.
SHOP UPDATE | Thank you for visiting! I am currently away from the office and will not be returning until January 2, 2025. During this time, I will have limited access to email and messages. For any urgent inquiries or concerns, please contact info@kdmakes.com. Kindly note that all emails, messages, and comments will be addressed upon my return.
ORDER PROCESSING & SHIPPING UPDATE
Thank you for your order and your continued support! Due to the ongoing Canada Post national strike, which is unfortunately beyond our control, we are experiencing some delays in processing and shipping orders.
Orders processed and mailed via Canada Post before November 15, 2024: We sincerely apologize for any inconvenience this may cause and appreciate your patience as we work through these delays. For the most current updates, please visit the Canada Post website.
Orders placed between November 22-27, 2024, and/or those of you who have kindly agreed to wait for your order: If Lettermail shipping was selected, your order will be shipped via Canada Post as soon as I return (end of December), provided Canada Post is accepting mail at that time.
Orders shipped via courier or USPS: If your package is lost or delivered to the wrong address, please reach out directly to the courier or USPS to file a claim.
Lettermail Shipping: Please note that Lettermail shipping is a lower-cost option, but it is not trackable. As per our shop policy, I do not offer refunds or reprocessing for Lettermail orders. Once they leave my hands, the risk is assumed by the customer, and while I offer Lettermail to provide a more affordable shipping choice, please understand that once it's mailed, it is out of my control.
I appreciate your patience and understanding during this period.